Dial 111 for emergencies

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General enquiries

If you have a general enquiry for the New Zealand Fire Service that does not fit any other category, either:

Email: queries@fire.org.nz
Contact your local fire region office (listed below) for information on evacuation schemes etc

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Complaints

If you wish to lodge a complaint about any matter involving the New Zealand Fire Service, you can either contact your specific Fire Region listed below or email complaints@fire.org.nz. Please ensure you include your name, address and contact phone number in case we need more details to address your concern.

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Compliments

If you'd like to compliment the actions of any New Zealand Fire Service staff member or the Fire Service itself, please email compliments@fire.org.nz

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Suggestions or Feedback

If you'd like to make a suggestion about the services we provide or you have some feedback for us, please email suggestions@fire.org.nz

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Contacting your local fire station

Call 018 and request the fire station you're after.
Please be aware that many of our stations are crewed by volunteers so there may not be anyone available to take your call

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Firefighter Recruitment (Career Recruitment only)

Email: recruiting@fire.org.nz
Phone: 0800 FIRE RECRUIT (0800 347 373)

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Communication Centres

These handle the 111 fire response calls, despatch fire engines and communicate with personnel at incidents. If your query is not an emergency, please use one of the other contact options listed.

Northern – 09 486 7948
Central – 04 801 0812
Southern – 03 341 0266

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Contact the webmaster

Comments and suggestions about this website will be sent to the Fire Service webmaster.

Email: webmaster@fire.org.nz

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Administration Enquiries

National Headquarters – (Office of the Fire Service Commission, Chief Executive, National Commander, National Headquarters, National Rural Fire Authority)
Level 9, AXA Centre, 80 The Terrace
Address: PO Box 2133 WELLINGTON
Phone: (04) 496 3600
Fax: (04) 478 1603